A support desk your organisation can see into.
Anyway Care gives organisations on a support arrangement a portal for raising requests, following them against the service levels you agreed, and seeing system status without sending an email.
Support that happens inside someone else's inbox
- Requests are raised by email, so there is no queue, no priority and no history.
- Nobody can tell whether an issue is being worked on without asking someone.
- The monthly review is assembled from memory rather than from a record.
How Care works
Raise
Submit a request through the portal, with the detail the team needs to start on it.
Track
Follow it through triage, work and resolution, with timers against the levels in your agreement.
Review
Monthly reporting produced from the record rather than from recollection.
What you get
- Ticketing
- A real queue, with priority, ownership and history attached to every request.
- Service-level timers
- Timers against the levels agreed in your support agreement, visible to both sides.
- Knowledge base
- Answers to the questions your users ask repeatedly, in Arabic and English.
- Status page
- Current system status, so one outage does not generate fifty separate tickets.
Where it runs
Cloud
On UAE-hosted infrastructure, managed by us.
On-premise
Within your network, for organisations that keep operational tooling inside it.
Questions we get asked
- Do we need Care to get support from you?
- No. Support arrangements run with or without it. Care makes them visible, and it is in early access.
- Are your service levels published?
- No. They are agreed in each support agreement, because they depend on what the application does and what it costs you when it stops. Care shows the timers for the levels you agreed.
- Can our own team use it internally?
- That is the intention, and it is one of the things we want early-access organisations to help shape.
Request early access
None of these is generally available yet. We are building them with a small group of pilot organisations in the UAE, which means you can still shape what gets built. Join the list for the one you need and we will talk about your requirements first.