The questions we get asked, answered as plainly as we can
Including the ones with uncomfortable answers. Where we do not publish something, you will find the reason rather than a gap.
Working with us
- How do we start?
- A 30-minute call, at no cost. Tell us the problem rather than the solution you already have in mind, and we will say honestly whether we are the right people for it. Contact us
- Do we have to buy a product to use your services?
- No. The services stand on their own, and most organisations start with one of them rather than with a product. We will say when one of ours fits, and when something else fits better. See services
- Do you work outside the UAE?
- We are based in Dubai and work across the UAE and the wider GCC. Beyond that, ask — the answer depends on what the work needs and where the data has to stay. About us
- Is Arabic included, or an extra?
- Included, and designed rather than translated. Right-to-left layouts and Arabic content handling are part of the design from the first screen, because retrofitting them costs more than building them in. Why that matters
Cost and contracting
- What does it cost?
- We do not publish prices, and the reason is not coyness. The same piece of work varies by an order of magnitude depending on what it has to integrate with, what it has to be audited against, and how much of the existing system can be kept. We scope first, then quote in writing. Ask for a scope
- Do you publish a rate card?
- No. Commercial terms are agreed per engagement and put in writing before anything starts. Asking for an indicative range on a call will get you a more useful answer than any number we could publish here. Have that conversation
- How long will it take?
- That is an output of the assessment, not an input to it. Anyone quoting a timeline before they have seen the systems involved is guessing, and the guess is usually optimistic. How an assessment works
Products
- Can I buy one of your products today?
- No. All six are in early access, which means we are building them with a small group of pilot organisations in the UAE. You can join the list for the one you need, and shape what gets built. See the products
- What does early access actually mean?
- That the product is not generally available; that what is described is what we are building rather than a commitment to a feature, a date or a price; and that joining the list puts you under no obligation and us under none either. The terms on that
- Does Anyway Technologies handle payments?
- No. Anyway PayHub is payment orchestration software, licensed to institutions that hold the relevant Central Bank of the UAE licence. We do not process, move or hold funds, and we do not hold that licence. About PayHub
Data and compliance
- Where will our data sit?
- Wherever you decide. Everything we build can run in your own data centre, on UAE-hosted cloud, or on infrastructure we manage, and the deployment decision is settled before the build starts rather than after it. How we handle data
- Do you handle UAE PDPL compliance for us?
- We design and assess how data is handled technically — classification, retention, access — and we can show you where the gaps are. Confirming what the law requires of your organisation is for a UAE legal adviser, not for us. Data governance
- Are you ISO 27001 certified?
- No. We hold no certifications and will not imply otherwise. What we can describe is how access, audit trails and classification work in practice, and we would rather be judged on that than on a badge. Company and licence
- What does this website collect about me?
- Nothing in the background. No analytics, no tracking, no cookies of our own. The only personal data this site collects is what you type into an enquiry form, and only to reply to it. Privacy policy
Support
- What are your response times?
- Agreed in each support agreement rather than published here, because they depend on what the application does and what it costs you when it stops. We put them in writing before you sign anything. Application support
- Will you support a system you did not build?
- Yes. That is a large part of what application support is. We will look at it first and tell you honestly whether supporting it or replacing it is the better use of your money. How support works
- Do you offer out-of-hours cover?
- Cover is agreed per arrangement, in the same way response targets are. Tell us what the application is doing at three in the morning and we will tell you what cover it actually needs. Talk to us
Still unanswered?
Ask directly. We would rather answer a specific question than write a longer page.